Cisco Unified Communications brings voice, video, data, and mobile applications to help employees communicate effectively no matter where they work or what devices they use. The solution streamlines business processes, helps employees reach the right resource the first time, and increases profitability.

Multiservice Voice Products

• Access Solutions
• VoIP Gateways
• High-End Routers
• Product Selection Criteria
• Management Solutions

Cisco CallManager and IP Telephony Solutions

• CallManager & IP Telephony Components
• CallManager Functionality
• Implementation Models
• CallManager

Designing for Voice Quality

• QoS mechanisms
• Voice coding/decoding
• Capacity planning
• Delay budgeting
• Dial plans

Voice over IP

• H.323 protocol suite
• VoIP implementation considerations

Voice over Frame Relay

• Cisco’s VoFR solutions
• Key applications
• The FRF.11 standard
• VoFR implementation
• VoFR QoS considerations

Voice over ATM

• Cisco’s VoATM solutions
• Key applications
• ATM service classes and QoS
• Addressing and VoATM signaling
• Calculating VoATM bandwidth

Voice over Data for the Service Provider

• Signaling: MGCP and SIP
• Offering managed services to end users